Shipping Policy
BigMarte ("we" and "us") is the operator of BigMarte ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Costs
We offer FREE UK shipping to our customers
Delivery Terms
2.1 Shipping, Processing & Delivery Time
We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time can take up to 3 days, unless priority processing is selected. Factors such as delayed logistics and customs clearings may have an impact on the shipping time.
UK Express Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 15 business days.
UK Standard Shipping
Generally takes 15-20 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
US Standard Shipping
Generally takes 10-18 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
Canada Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.
Spain Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 22 business days.
France Standard Shipping
Generally takes 8-15 business days, depending on your location. Typically, it takes 8 days for orders to arrive. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Italy Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Germany Standard Shipping
Generally takes 8-15 business days, depending on your location. Typically it takes 7 days for orders to arrive. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Belgium Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Portugal Standard Shipping
Generally takes 10-18 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
Australia Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.
International Standard Shipping
Generally takes 10-25 business days, depending on your location. Processing time can take up to 3 days unless, priority processing is selected. Factoring in processing and shipping times, delivery time can take up to 28 business days.
2.2 Dispatch Time
Orders are usually dispatched within 1-3 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.4 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
2.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
2.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
5.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at service@bigmarte.com
Shipping Costs
We offer FREE UK shipping to our customers
Delivery Terms
2.1 Shipping, Processing & Delivery Time
We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time can take up to 3 days, unless priority processing is selected. Factors such as delayed logistics and customs clearings may have an impact on the shipping time.
UK Express Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 15 business days.
UK Standard Shipping
Generally takes 15-20 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
US Standard Shipping
Generally takes 10-18 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
Canada Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.
Spain Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 22 business days.
France Standard Shipping
Generally takes 8-15 business days, depending on your location. Typically, it takes 8 days for orders to arrive. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Italy Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Germany Standard Shipping
Generally takes 8-15 business days, depending on your location. Typically it takes 7 days for orders to arrive. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Belgium Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 19 business days.
Portugal Standard Shipping
Generally takes 10-18 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
Australia Standard Shipping
Generally takes 8-15 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.
International Standard Shipping
Generally takes 10-25 business days, depending on your location. Processing time can take up to 3 days unless, priority processing is selected. Factoring in processing and shipping times, delivery time can take up to 28 business days.
2.2 Dispatch Time
Orders are usually dispatched within 1-3 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.4 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
2.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
2.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
5.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at service@bigmarte.com